Atlas Copco partners in training

Changes to training processes mandated by world events have brought innovation and creativity to the fore, accelerating the use of tools and methods that are likely here to stay. Atlas Copco Gas and Process now trains and supports customers and staff through extensive use of Virtual Reality and remote access tools, including hardware/software to reduce the need for on-site presence.

Examples include the Microsoft Hololens, an augmented reality holographic device that allows a remote Atlas Copco representative to guide an equipment user or service engineer in troubleshooting and diagnosing field issues from anywhere in the world.

Equipment operators can also engage remotely by utilizing Turboview, a mobile app-based tool utilizing a cell phone’s camera to live feed video from the customer’s site to a remote Atlas Copco engineer. In real time the customer can be instructed on troubleshooting and remedial actions, saving time and money while reducing risk of exposure. 

Hololens and Turboview support the dual purpose of strengthening customer skills and providing real-time remote field support. Combined with more traditional training methods, Atlas Copco customers experience the best of old and new.