Service Products & Process Manager (m/f/d)

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

With the intention of reorganising the Service Marketing department, we are looking for a Service Products & Process Manager (m/f/d) with a leadership perspective.

You’ll be working from home, reporting to and working hand in hand with our Service Sales & Marketing Manager forming our future way to create the best value of our customers investments.

Your responsibilities:

• Success of service solutions, develop new and adjust current service products according to our strategy.
• Alignment between operational- and sales departments for successful implementation. Follow up and steer processes right way.
• Create standards which are easy to sell.
• Interface to internal departments in our customer centre and also division (Marketing/-communication, Product Management, GKAM).
• Market & business analysis to optimize products- and pricing strategies (Products vs. Business / Projects | calculators vs. listprices).
• Initiation, coordination and attendance of events (Booths, TechDays, Demos, Workshops).
• Take care of and support product launches (& processes together with Product Managers) in Service.
• Systemization: products and its processes to systems and documents with regular data-maintenance (Office365, SalesForce, SAP,... -> Pricelists, Product News, Articletexts, Presentations).

Your skills and readiness:

• Experience in Product- and/or Businessmanagement of industrial services (engineering degree, certified engineer or comparable).
• Basic knowledge in tightening technologies and services.
• Good communication skills and high customer as well as service orientation.
• High analytical understanding and solution-oriented thinking.
• Digital and structured working methods.
• Located in Germany and willingness to travel in Central Europe (to our customers or workshops in Germany, Netherlands, Belgium, Austria, Switzerland).
• ​​​​​​​German and English: business fluent in spoken and written

And as a plus:

• Living close to Essen, Germany (frequently driven).
• Industrial Tools Business Area and/or Service background. 

Why you should choose us:

• A permanent position with an attractive compensation package (incl. company pension plan/asset-forming benefits).
• Flexible working time models incl. time off in lieu, 30 vacation days as well as special leave for special occasions.
• Further development opportunities through our own academy as well as flexible participation in e-learnings.
• International career opportunities with a growing and innovative world market leader.
• Wide range of employee benefits (e.g. corporate benefits).
• State of the art laptop, cell phone, company car for private use.
• Team events.
• Flat hierarchies, quick decisions.
• Health offers (coffee, water, tea, fruit basket in the branches, job bike).

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.