Scope of services

• Installation of ToolsTalk 2 software remotely via web session • Update of the software Tools Net (if applicable and necessary) • Initial briefing to the software ToolsTalk 2 (max. 30 min.)* • Functional test & final report • Connection to the customer portal with integrated ticket system for reporting service and support requests as well as overview and communication on closed and open reported cases with status overview.** * The initial briefing is only a few basic instructions on how to use the software. ** The connection to the customer portal in connection with EasyStart ToolsTalk 2 is limited to a free use of 12 weeks.

Prerequisites

To install the software a remote access to the customer's IT infrastructure is required. The required information is requested in advance by our software technicians in a conversation with the customer's IT (scope call). The installation on the scheduled date can only take place if the information has been provided in advance.