Atlas Copco Saltus Geared Front Attachments: Establishing New Standards in Customer Experience

This article will reveal how our approach exceeded customer expectations at every step. If you need new or custom Geared Front Attachments, you’re in the right place! Read on to learn about our commitment to our customers.

In today’s competitive market, it is critical to pick a supplier who can meet and exceed your expectations. This ensures your manufacturing facility remains operational and can meet customer demands without delays. At Atlas Copco, we understand that time is money, and when you need new or custom solutions, you want a supplier who can deliver precisely what you want and exactly when you want it.

In this article, we will reveal how sourcing Saltus Geared Front Attachments (GFAs) from us ensures satisfaction and transparency throughout the process. By focusing on three key pillars—an affordable yet high-quality critical product offering, quick response times, and an improved delivery process with ready-to-use tools—we’ve transformed the customer experience. Read on to discover how each element works together to provide our customers with the best possible care and expertise, building stronger, lasting relationships with our clients.

Initially, our customer sourced their Geared Front Attachments through another company. However, the issue arose in recent years when lead times increased, delaying deliveries. With no end in sight, our customer contacted our experts to explore how our solution measured up, giving us the opportunity to improve their overall satisfaction with our offering.

Once we received the basic specs of the available crowfoot applications, we converted them into GFA solutions. Within 24 hours, our experts had fully quotable solutions with 3D drawings and product information. Since this process normally takes our competition about two weeks to complete, our team was already shaping up to be the superior option.

To ensure that the solutions would fit the real applications, the sales engineers 3D-printed them and went to the customer facility to test them. During the afternoon, they tried different crowfoot applications with the 3D-printed mockup. By the time they were finished, they had found 10 solutions that fit the customer’s various applications.

We raised our customer's satisfaction by delivering our product and outperforming the competition in a few different ways. If you’re in need of new or custom GFAs, you’ll benefit by sourcing them from Atlas Copco through:

• Price advantage–since we produce the GFAs ourselves, we can offer affordable quality critical solutions.
• Fast response times–the Saltus GFA Competence Center responds in just 48 hours, compared to weeks or longer with our competitors.
• Spare part management–improved level of service and response time for Saltus GFAs, leading to improved customer satisfaction.
• Fully functional on delivery–the tool is ready to run straight out of the box. There is no need for assembly, exchange of parameter files, or calibration since all that is done before arrival.

However, creating lasting partnerships requires more than providing superior tooling. Our commitment to our customers and their needs distinguishes us as the ideal choice. Our customer recognized that in us and gave us the opportunity to prove them right. Thanks to their faith in us, we delivered superior solutions and unbeatable customer support.

If you need new or custom Geared Front Attachments, choose Atlas Copco and trust that you’re sourcing them from the best provider. Contact our experts now to find out what we have to offer.