When a manufacturer of industrial and agricultural equipment contacted us regarding warranty claims, our team of experts got to work, providing them with the error-proofing solution that would transform their assembly.
Warranty claims are something no manufacturer likes to handle. To maintain productivity and improve profitability, you must first improve your quality with error-proofing measures. Fortunately, Industry 4.0 has brought about several error-proofing solutions to help you every step of the way.
Upon receiving a request for assistance from a manufacturer of industrial and agricultural equipment regarding warranty issues, our team of experts promptly sprang into action to provide them with the necessary support. Continue reading to uncover the remedies that improved their production process and minimized their warranty claims.
The dilemma
Our relationship with this customer has been ongoing for several years, during which we have made several improvements to their assembly process. With each demo, we have provided them with the smart solutions they needed to improve their productivity, quality, and profitability. So, when these warranty claims began affecting their assembly, they contacted the experts at Atlas Copco for help.
Our customer had difficulty ensuring that the joint was properly sealed while fastening. While they were able to catch some of these mis-torqued joints before they left the facility, some were missed and mistakenly sent to clients, resulting in a surge of warranty claims.
That’s where our tools and experts can help
Upon discovering the issues our customer faced, we presented them with the tool ensemble that will resolve their challenges:
Scalable Quality Solution (SQS)
STwrench
Mechatronic wrenches
With these three solutions, we could guarantee a reduction in warranty claims due to the solutions' innate ability to improve quality by detecting errors the moment they occur and alerting operators of the mistake before they become a bigger issue.
Error-proofing assembly
Let’s start with SQS, which is a comprehensive software solution that drives quality, process reliability, and transparency. With this solution by your side, you can reduce errors made during assembly by guiding your operators through the tightening process. Furthermore, SQS can handle many different products and variations of products, making it the perfect error-proofing software for all your manufacturing needs.
Next, there’s the STwrench, which provides you with full traceability of the entire tightening operation with high torque accuracy, making it the perfect tool for critical fastening applications like our customer’s. Additionally, due to its modular design, you can build the STwrench to meet your exact requirements. In this way, you can create a tool that perfectly matches your applications no matter what business you’re in.
Last, there are the error-proofing capabilities provided by our MWR Mechatronic Wrench. These innovative wrenches combine the productivity of a click wrench with the error-proofing and traceability of an electronic tool. With this tool, you can fix quality problems right before they leave the station by utilizing the Torque and Angle measurement to detect re-hits or missing components in the joint.
With the implementation of these three tools, production line errors will be eliminated. Before coming to Atlas Copco, our customer faced over $2,000,000 in costs related to rework, scrap, and warranty claims. After implementing our solutions, their costs were only a fraction of what they were before.
Why choose Atlas Copco?
At Atlas Copco, your success is our success. No matter what your challenges may be, our teams of experts are dedicated to finding you the right solution. That’s because we take the time to understand your issues and assembly.
Are warranty claims affecting your profitability and productivity? Contact Atlas Copco today to speak with our experts and discover the error-proofing ensemble that will eliminate your quality issues today!
