26 May, 2021
We deliver lasting value!
Estimated reading time: 5 minutes
We at Atlas Copco know the significance of delivering lasting value because it is closely connected to our vision of becoming First in Mind—First in Choice of our customers and stakeholders.
When our products touch millions' lives, credit growth for our stakeholders, offer an inclusive work culture and equal opportunities to all our employees and deliver mutually beneficial sustainable growth, we consider that lasting value is provided. It fortifies our relationship with them and encourages them to stay connected with us year on year. We believe that every trust invested in us or our products should deliver enriching experiences that will testify our belief in providing our people with the best. This belief is guided by our mission, which is to achieve sustainable, profitable growth. And by following our mission, we create lasting value while safeguarding people, profit, and the planet.
While behaviours and preferences change, it can become difficult to precisely assess what motivates people to stay loyal. But we have researched specific parameters that help us to deliver what our people really value.
People's organization: Our organization is based on the principles of decentralized responsibilities and authorities. Commencing from the business heads to the staff, every professional is entrusted with a specific charge. What value does such decentralized nature of an organization and equal delegation of authority deliver? It delivers lasting confidence amongst its people, it instils a sense of belongingness, and with such a diverse workforce, it provides an abiding sense of inclusivity. Eventually, it delivers value for the time and ambitions of the people who work for Atlas Copco.
Products and Performance: Our products are built with foresight. They are designed keeping in mind the future demands of the industries the products operate and ancillary industries associated with us. We constantly stay connected with people in the entire supply chain to understand products' performance and seamlessly incorporate changes and technological innovation. This has led us in delivering to customers solution-oriented products that are the epitome of premium quality and performance, thereby providing lasting value for their investment.
Service after sales: Customer focus is our guiding principle, and it helps us stay connected with them long after the product sale is undertaken. It enables us to understand their needs better, providing solution-driven service through the direct and indirect channel, online and offline, to enhance the market presence and the customers' productivity. With an ambition to offer the best technology through our products to the customers, it helps us deliver lasting value against their investment in our products and earn their trust, living up to our belief of customer-centricity.
Innovation: We are driven by the thought that there is always believe that there is always a better way to doing things, and this has continually inspired us to innovate every product we engineer. Keeping innovation at the heart of our work culture enables us to foresee the challenges and empower us to invent solution-driven products. It helps us offer sustainable and tangible benefits related to product performance, energy efficiency, the enhanced product life cycle for the customer, and at the same time lasting value to customers as well as mutually beneficial sustainable growth.
At Atlas Copco, we put forth our vision to deliver lasting value – that is our approach to keeping up with the ever-changing customer needs. We firmly believe that value-creation is not just a one time but a continuously evolving process. And delivering lasting value is practised across all our verticals to let our people benefit and be a part of a sustainable future that we aspire to achieve.