Entrusting the repair of your industrial tools and equipment to an OEM-Certified Specialist not only guarantees high-quality service and swift turnaround times but also offers an unparalleled level of expertise and precision tailored specifically to your machinery's intricate design and specifications.
1. Peace of mind when your investment is in the hands of experts
To ensure the highest quality and safety, your high-precision tools should be repaired by certified service technicians who follow predefined processes and guidelines.
As the designer and manufacturer of the tools, we are confident that no one knows the tools better than we do. We have more than 2,000 Atlas Copco certified service technicians specializing in industrial power tools. They are ready to fix existing issues with your tools and can even predict possible future problems.
Your industrial tools are a valuable investment – they deserve expert care.
2. Lower downtime and costs
In production, time is a critical factor, and every minute of halted operations translates to significant financial losses. Statistics indicates that average automotive manufacturer loses $22,000 per minute when the production line stops and confronts 800 hours of equipment downtime annually – totaling up to $50 billion in unplanned downtime costs a year.
At Atlas Copco, we recognize the urgency of swift repairs to minimize such disruptions. Through a meticulously planned repair process and standardized pricing for all Atlas Copco tool repairs, we ensure damaged tools are repaired and back in production quickly, with minimal administrative overhead, expenses, and inconvenience to our customers.
With Customer Centers located across 17 countries and 3 central repair workshops situated in the EU, the US, and China, our global presence significantly reduces repair turnaround times.
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150,000
tools are maintained by us annually
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4
Central Repair Workshops to minimize repair turnaround time
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17
countries where our customer centers are located
3. Genuine spare parts
Opting for genuine spare parts ensures the continued optimal performance and longevity of your industrial tools. While it may seem like a cost-saving measure to choose non-original spare parts initially, it often leads to greater expenses over a longer time. Non-original parts may not fit or function as intended, resulting in frequent breakdowns, decreased productivity, and ultimately higher repair and replacement costs.
Letting Atlas Copco repair your industrial tools with genuine spare parts means that you are investing in the reliability and efficiency of your tools and equipment. As the manufacturer, we have unparalleled expertise in identifying the precise parts required for each repair. We offer these parts either in a single package or conveniently bundled into service kits, streamlining the repair process, and minimizing downtime for your operations.
💡Tips: Consider our preventive maintenance plans to reduce costs and maximize your productivity.
4. Extended warranty
Repairing your industrial tools with Atlas Copco comes with the exclusive benefit of extended warranty. Unlike third-party services, which may not offer warranties or could avoid existing ones, choosing Atlas Copco ensures ongoing protection for your equipment. With each repair, you receive a extended warranty, providing peace of mind and confidence in the reliability of your tools.
5. Full control of your repairs
You can easily order and track your repairs with our service portal Where Is My Tool.*
Where Is My Tool is an online platform that allows you to access the real-time service status of tools that you send to us. You will find helpful information and functions to reduce the processing times of your tools.
You can find the following:
- Overview of the entire tool fleet (installed base)
- Overview of the status in the field or workshop process
- Overview of next preventive maintenance or calibration required
- Access to relevant documentation (e.g., repair reports, test certificates)
- Access to tool history
- Reminder/notification function for calibration and maintenance and quote approval
- Registration of tools for maintenance and repair
*Only tightening tools are available in Where Is My Tool at the moment.
